Contact QRLinkify Support
Have a question about links, QR codes, analytics, billing, or your account? Send us a message and a real person on the QRLinkify team will get back to you, usually within one business day.
How to reach us
The fastest way to get help is the contact form on this page. Tell us what you are trying to do and what is happening instead, and add a screenshot if it helps explain the issue. The more detail you give, the faster we can solve it.
For account and billing questions, message us from the email address on your QRLinkify account so we can verify it quickly. We typically reply within one business day, and often sooner.
- Questions about short links, custom slugs, passwords, and expiry settings
- QR code design, downloads, and AI QR generation
- Reading and exporting your analytics
- Billing, plan changes, refund requests, and invoices
- API access and developer questions on the Business plan
- Reporting a bug or suggesting a feature
Send a message
Fill in the form and we will get back to you within one business day.
What we can help with
Whatever the question, the right team member will get it.
Short links and QR codes
Questions about custom slugs, passwords, expiry settings, QR design, downloads, and AI QR generation.
Analytics and tracking
Help reading your click data, exporting reports, and understanding UTM parameters in your dashboard.
Billing and plans
Plan changes, refund requests, invoices, and payment questions. We handle these quickly.
API and developers
API keys, endpoints, rate limits, and integration questions for Business plan users.
Bug reports
Something not working right? Describe what happened and we will investigate and fix it.
Feature suggestions
Have an idea for something we should build? We read every message and consider them seriously.
Frequently asked questions
Common questions before reaching out to support.
How long does support take to reply?
We usually respond within one business day. Billing and account questions are often answered faster, and complex technical issues may take a little longer while we investigate.
How do I report a bug?
Use the contact form and describe what you did, what you expected, and what happened instead. A screenshot or the link or QR code involved helps us reproduce and fix it quickly.
Can I get help with billing or a refund?
Yes. Contact support with your account email and we will help with plan changes, invoices, and refund requests. Payments are processed by Paddle, and we will guide you through their refund process where applicable.
Do you offer phone support?
Support is handled by email and the contact form so we have a written record of your issue and can route it to the right person. This also lets us include screenshots and links in the conversation.
Where can I find answers before contacting support?
Each marketing page has an FAQ section, and the blog covers common how-to questions. For developer questions, the developers page documents the API. If you still need help, reach out and we will assist.